How to reach Berkeley Porta Pros
Call during business hours or send an email anytime. For emergencies outside normal hours, call and choose the prompt for urgent requests. Most customers get a live person or a callback within two hours. If you're planning a construction site or event restroom rental, have your dates and approximate headcount ready. For septic pumping or grease trap service, know your tank size if you can find it, though we can often figure it out from your address.
Berkeley Porta Pros quotes over the phone or email. We serve Berkeley proper and the towns around it. Customers in Albany, Emeryville and El Cerrito are all part of our regular route. Use the online form if you prefer written communication, but a quick call is faster for same-week rentals.
What information to have ready
A quote for standard portable toilet rental or an ADA accessible unit takes two minutes if you tell us the rental duration, number of users and site address. For dumpster rental, mention the project type and approximate volume of waste. A restroom trailer quote needs the event date, expected attendance and whether you need water hookup.
For temporary fence rental, tell us the perimeter in feet or send a photo. Handwashing stations and storage containers move faster with a sketch or dimensions. If your site is tight or has unusual access, mention it. Berkeley has neighborhoods with narrow streets and alleys, and a roll-off dumpster needs about 60 feet of straight clearance behind the truck because the truck bed extends as it lowers. A standard portable toilet unit is about 44 by 48 inches on the ground and stands about 92 inches tall, which matters if you're placing one in a tight corner. We'll confirm the delivery route with you before we book.
Online or phone, pick what works for you
Most calls come between 8 a.m. and 5 p.m. weekdays. Email reaches us anytime and gets a response by end of business the next day, usually faster. The online form goes to the same inbox as email and rings on our phones, so it's just as quick if you prefer typing. We take weekend and holiday requests by phone or form. If you need something delivered tomorrow, call right away rather than submitting a form.
For ongoing monthly porta potty service, we schedule standing pickups and confirm them by text or email. Under ANSI/PSAI Z4.3, one service visit per week for up to 10 users over a 40 hour week is the baseline interval, though your site may need more frequent service depending on usage. For one-time rentals in Berkeley, a phone call locks in your dates and gives us time to check equipment availability. We ask for name, site address, phone number and the dates you need the unit. Payment plans and invoicing happen after the quote is approved.
How fast can you deliver in Berkeley?
Same-day delivery is possible for standard units in Berkeley if you call before 10 a.m. on a weekday. Weekends and holidays depend on availability. We'll give you a firm answer on the phone rather than guessing in email.
Do you take credit cards?
Yes. We accept all major cards by phone, online form or invoice. ACH and check payments work for ongoing service. Ask about net-30 terms for regular customers.
What if I'm renting a unit but the address is in Albany or El Cerrito?
Call us. We service the East Bay corridor and can deliver to Albany or El Cerrito with no problem. Delivery fees and unit availability may differ slightly from Berkeley proper, but we'll quote accurately once we hear the exact location.
Can I change my rental dates after I book?
Yes. Call or email to modify start or end dates. Changes within two weeks of the original dates usually stick to the original price. Longer shifts or cancellations may adjust the cost. We'll confirm in writing before any charge changes.
Do you answer phones on weekends?
Weekday business hours are our standard, but we have a weekend and after-hours prompt. Leave a message with your name, phone, what you need and when, and a real person calls back as soon as possible. Emergencies like septic backups get priority callbacks. A residential septic tank is typically pumped every 3 to 5 years, driven by tank size and household size, so don't wait if you think yours is full.
Next step
Get a delivery date
Tell us the address, the dates and the headcount. We size the order and confirm the route.